Typical areas of work in a BPO

[Jayantha Wickramaratne]

While almost anything can be outsourced, several key industries are leading the outsourcing wave, and in response to this, BPO companies have begun to specialize in these areas.
Following are some of the key areas:Medical Transcriptions, Financial Analysis, Finance & Accounting, Investment Research, Customer Service, Travel, Insurance, Banking, Logistics, Manufacturing, Retail, Healthcare, Legal, Engineering.
As you can see from the above list, there is a wide spectrum of work areas that a BPO company could be engaged in. Typically, a BPO company will focus on few business process areas to build competencies. Depending on the focus area of the company, the work in a BPO can vary from providing customer support (e.g. answering customer calls), processing transactions (e.g. processing insurance claims), to high end research (e.g. investment research).