Branding and Customer Care

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Comment by isura silva on November 23, 2008 at 10:31am

• Improve customer centered thinking
• Interdependency of customer and TC operator

Comment by Senaka Warnasuriya on August 12, 2008 at 1:04am

All right Isura ...here we go
In my opinion, initially we could publish some details about the
1. Purpose of this site
2. Benefits to TC operators in using the site
3. Benefits to Fusion if TC operators use the site
(Such as manageability)
4. Set of guidelines for effective communication
including language problems (English)
5. In what instances the site is suitable for
communication
6. In what instances other methods of
communication is suitable,(such as SMS/mail
/telephone/mobile -for ex. mobile most suitable
when they are in the field)
7. Cost/benefit aspect in using the site over other
methods.If separate accounting is possible for
site Internet usage, it will be helpful in determing
the costs/benefits. I assume internet usage could
also be charged to Indirect Overheads in the P&L
such as telephone etc.

Further, note the following.
1. In describing the above, we could use some of the idea's mailed to u regarding helpdesk development.
2. Further note that a TC operator, as an individual entity, may not be aware of the "bigger picture" in use of the network. (long term pro's as a group) an
may only be concerned about his/her ability to survive.

Comment by Senaka Warnasuriya on August 11, 2008 at 10:10pm

Excellent picture to describe the activities of the group.
I am wondering whether whatever we discuss in this group,
should it be visible to TC operators?